• Achieve more with ServiceNow

    by collaborating with Engage ESM

Your ServiceNow Partner

Engage ESM is an Elite ServiceNow partner, as well as receiving Gold Sales and Services Partner status; Engage ESM is one of only a few such companies recognized globally.

ServiceNow provides us with market-leading Service Management technology to which we add our unrivalled expertise and know how. At Engage ESM we don’t just consider the technology but also the business rationale and how to best achieve your desired outcomes. 



  • Over 50 completed implementations in 12 months
  • Over 100+ Sys Admin and 70+ Implementation Specialist Certification
  • 7 x Implementation Competencies for ITSM, HR, Customer Service Mgmt, Performance Analytics, Discovery, Orchestration and Platform.
  • Preferred ServiceNow Sub-Contracting ITSM and ITOM for UK/EMEA
  • Member of Early Partner Testing (Geneva, Helsinki, Istanbul, Jakarta and Kingston)


Engage ESM and ServiceNow also have experience of successful implementations on an international basis. Engage ESM has used ServiceNow technology to help many customers, including:

  • UBS
  • Betfair
  • Credit Suisse
  • Electrolux
  • EMI
  • Fidelity Insurance
  • Invensys

ServiceNow User Group (SNUG)

The UK ServiceNow User Group (SNUG) is run by a committee of ServiceNow users, with the Support of ServiceNow and partners, to provide a regular forum for customers to share experiences and their knowledge. As a leading ServiceNow partner, we regularly host SNUG meetings and see these as invaluable for information sharing and thought leadership across the wider ServiceNow community.

LinkedIn: ServiceNow – Local User Group – UK

ServiceNow Community Page: UK ServiceNow User Group

Support Services

Engage ESM offers standard, enhanced and upgrade support services.

Get in touch

Whether you are evaluating a ServiceNow solution or are an existing ServiceNow user and want to learn more, just drop us a line or call us on 0800 783 3040.